TheCoutureCleaner Offers Webcam Garment Consultation Service

Contact: Chuck Horst
Phone: (888) 336-9433
Cell:    (619) 246-5895

April 16, 2009
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Chuck Horst helps a customer with her handbag via the webcamSan Diego, California, April 16, 2009 —
theCOUTURECLEANER, in association with Margaret's Cleaners of Southern California, has launched the nation's first garment care webcam consultation service. This complimentary service is an addendum to their popular nationwide CleanByMail service, which handles garments and accessories that require the specialty care of a couture cleaner. The webcam now makes it possible for the customer to show an item to a garment consultant, who will assess problems, discuss remedies, and provide an estimate...all before they ship their item to theCOUTURECLEANER for servicing.

Articles such as designer handbags, couture wedding gowns, St. John knits, silk neckties, scarves, and leather & suede garments, are examples of packages that arrive daily. CleanByMail handles general cleaning, difficult stain removal, knit blocking, reweaving, re-knitting, refinishing, preservation and much more.

To take advantage of this new service, all that is needed is a computer with a webcam. You can connect to us using either FACETIME or Skype. A link from theCOUTURECLEANER initiates the contact with the webcam to begin the complimentary consultation.

Following the decision to send in an item, the customer fills out a CleanByMail request form to accompany their order. Standard return shipping is complimentary on all orders over $100. theCOUTURECLEANER provides a pre-paid courier kit for shipping bridal gowns for preservation.

Coach Bag with dirty bottom before cleaning

Clean by mail form

Facetime Link to Margarets

Webcam Consultation Hours:
Monday – Friday
from 8:00am to 3:30pm (Pacific)
(888) 336-9433